Using Total Quality Management to Achieve Academic Program Effectiveness: An Evaluation of Administrator and Faculty Perceptions in Business Schools at Historically Black Colleges and Universities

Using Total Quality Management to Achieve Academic Program Effectiveness: An Evaluation of Administrator and Faculty Perceptions in Business Schools at Historically Black Colleges and Universities

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In the academic community, colleges and universities are now expected not only to maintain regional and professional accreditation, they are also held accountable to the publics they serve. Since the mid 1990s, a number of HBCUs have experienced regional accreditation problems. Accrediting agencies are now demanding quality in both instructional and nonacademic services institutions provide to their students (Armstrong, 1996).Michael Dell, the founder of Dell Corporation attributed his companya#39;s philosophy that the company is extremely responsive to ... Della#39;s customer service satisfaction is found in two folds: First, Dell offers a speedy service by producing a complete computer system within a few hours. ... high standards, self-service technologies, systems for monitoring service performance and customers complaints, and ananbsp;...


Title:Using Total Quality Management to Achieve Academic Program Effectiveness: An Evaluation of Administrator and Faculty Perceptions in Business Schools at Historically Black Colleges and Universities
Author: Lawrence A. Ibekwe
Publisher:ProQuest - 2007
ISBN-13:

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