ISO/IEC 20000 - An Introduction

ISO/IEC 20000 - An Introduction

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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation3.3.7 Use of ISO 20000 within the lifecycle of an IT service As explained in Section 3.3.1, ITILAr version 3 consists of a Service Strategy core and a ... The ITILAr version 3 Service Transition book covers this, providing many best practices.

Title:ISO/IEC 20000 - An Introduction
Author: Jan van Bon, Leo van Selm
Publisher:Van Haren - 2008-03-03

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