Service Science in China

Service Science in China

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A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about Chinaa€™s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of Chinaa€™s service economy.The Book will demonstrate the connotation and characteristics of service economy era by taking the new social characteristics as the main line. ... Slstuan. com, China Mobile, etc. ... After reaching the office, Mr. Wang is assigned the task of household electrical appliance after-sales repairing transferred from the call center ofanbsp;...

Title:Service Science in China
Author: Jiazhen Huo, Zhisheng Hong
Publisher:Springer Science & Business Media - 2013-01-06

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